Electronics / Speakers Soundbars
Samsung 2024 Sound 100-Day Money Back Guarantee Offer
Official terms and conditions for the Samsung 100-day money-back guarantee offer on selected soundbar models in Australia.
Table of contents
Offer Overview
The Samsung 2024 Sound 100-Day Money Back Guarantee Offer allows eligible customers in Australia to return selected Samsung soundbar models within 100 days of purchase if they are not satisfied. This offer is valid for purchases made between June 1, 2024, and June 30, 2025, from authorized participating retailers or the official Samsung Online Store.
Eligibility Requirements
To participate in this offer, you must be a natural person aged 18 or older and an Australian resident. The product must be a participating model, which includes various Q-Series and S-Series soundbars, as well as The Music Frame. The offer specifically excludes second-hand, refurbished, demonstration, or C-grade products. Claims must be made by the original purchaser.
How to Claim a Refund
The process for claiming a refund depends on where the product was purchased. For items bought via the Samsung Online Store, customers must submit an online claim form within 100 days of purchase. Once validated, Samsung will arrange for the collection of the product. For purchases made at a participating retail store, the customer must return the product directly to the place of purchase within 100 days, providing the original receipt and the card used for the transaction.
Product Condition and Returns
To qualify for a full refund, the returned product must be in good condition, showing no signs of damage such as scratches or dents. It must be returned with all original components, manuals, and accessories. If any items are missing or the product is damaged, the promoter reserves the right to refuse the refund or deduct the cost of repairs or missing parts from the final refund amount. Refunds for online purchases are processed via electronic funds transfer (EFT) to an Australian bank account within 45 days of the product being received by Samsung.
Important Considerations
Participants are responsible for any costs associated with returning the product to a retail store. The offer is not transferable and cannot be combined with other promotions. Samsung reserves the right to verify all claims and may disqualify participants who do not comply with the terms or who provide incorrect information. For further assistance, customers can contact Samsung support.
Manufacturer information
Samsung Electronics
Practical help
Common problems
Incorrect bank account details provided for EFT
Immediately notify Samsung. If the refund was already paid to an incorrect account, it may be forfeited.
Missing components or manuals upon return
Returns will not be accepted if any original components, manuals, or accessories are missing.
Product damaged during use
The refund may be refused or reduced to cover repair costs if the product is damaged, including cosmetic damage like scratches.
Invalid tax invoice provided
You have 14 days from the date of notification by Samsung to provide a valid tax invoice to avoid claim invalidation.
Before use
- Ensure you are an Australian resident aged 18 or older.
- Verify that your retailer is an authorized participant in the offer.
- Keep your original tax invoice in a safe place.
- Retain all original packaging, manuals, and accessories.
- Check that your product model is on the list of participating products.
- Ensure the product is used under normal conditions as intended.
Model compatibility
- Only specific Q-Series, S-Series soundbars, and The Music Frame are eligible.
- Purchases from online auction sites like eBay are excluded.
- Second-hand, refurbished, or demonstration units are not eligible.
- Refunds are only available for Australian bank accounts.
Manual page author
David Miller
Documentation analyst
Organizes user manual content into clear summaries, with attention to model details, product context, and everyday usability.