IKEA PAX and KOMPLEMENT 10-Year Quality Guarantee

Product Overview and Guarantee

The IKEA PAX wardrobe system and KOMPLEMENT storage accessories are designed to withstand the rigors of daily use. To ensure long-lasting comfort and durability, IKEA subjects these products to rigorous testing standards. This quality guarantee covers defects in materials and workmanship for a period of 10 years from the date of purchase.

What is Covered

The 10-year guarantee applies to products used in a domestic environment for the storage of clothing and shoes. Covered components include:

• Wardrobe frames
• Doors and hinges
• Frame dividers and shelf inserts
• Sliding doors and sliding door guide rails
• KOMPLEMENT storage accessories
• Drawer guide rails
• Shelves and clothes rails

If a defect is found, IKEA will determine whether to repair the product or replace it with an identical or comparable item. IKEA will cover the costs of repairs, spare parts, labor, and travel for service personnel, provided the product is used under normal conditions.

Exclusions and Conditions

The guarantee does not cover normal wear and tear, scratches, or damage caused by accidents or external impacts. It is also void if the product is stored or installed outdoors or in high-humidity environments like bathrooms. Furthermore, the guarantee does not apply to improper assembly, misuse, unauthorized modifications, or cleaning with inappropriate detergents. Specific items excluded from this guarantee include certain drawer inserts, tray dividers, multi-use hangers, and drawer mats.

Maintenance and Safety

To ensure the safety and longevity of your PAX wardrobe, it must be securely fixed to the wall according to the assembly instructions. Always use wall fasteners appropriate for your specific wall material. For cleaning, wipe the surfaces with a cloth dampened with a mild detergent, then dry with a clean, dry cloth. Always keep your original purchase receipt, as it is required to validate any guarantee claim. If you encounter issues, please contact the IKEA customer support center for assistance.