Nilfisk 10-Year Motor Warranty Conditions

Overview of the 10-Year Motor Warranty

Nilfisk provides a 10-year motor warranty for its domestic vacuum cleaners, reflecting the high quality and durability of the products. This warranty is designed to offer peace of mind to customers, covering potential manufacturing defects that may occur despite rigorous testing. The warranty applies to products purchased from February 1, 2026, with the coverage period starting from the original date of purchase.

Warranty Eligibility and Requirements

To benefit from this extended warranty, it is essential to retain the original proof of purchase. We strongly recommend keeping a digital copy of your receipt, as it will be required for any warranty claims. This 10-year motor warranty is an extension that complements your statutory legal rights, which remain fully protected and unaffected. Please note that this specific warranty is exclusively available for Nilfisk Home & Garden vacuum cleaners and does not extend to professional or commercial product ranges.

Exclusions and Limitations

The warranty does not cover damage or defects resulting from improper use or maintenance. Specifically, the motor warranty is void if the vacuum cleaner is used for commercial or professional purposes, or if it has been repaired by unauthorized entities. Furthermore, damage caused by improper storage, such as rust or frost, is excluded. The warranty also does not cover issues arising from the use of the vacuum for inappropriate substances, including liquids, construction dust, or ash. Operating the device in aggressive or corrosive environments, such as industrial or maritime settings, or in continuous contact with chemicals, cement, or water, will also invalidate the warranty.

How to File a Claim

If you encounter an issue with your vacuum cleaner, please first visit the Nilfisk website and consult the Frequently Asked Questions (FAQ) section under the vacuum category. The troubleshooting guide provided online may help you resolve the problem without needing a formal repair. If the issue persists, follow the instructions on the website to submit a claim. If a claim is validated, Nilfisk will, at its discretion, either repair the unit or replace it with a similar or equivalent model. Please note that repair or replacement does not extend the original warranty period. Nilfisk covers the collection costs for valid claims within Portugal, provided the customer ensures the product is properly packaged for transport.