Mobile / Smartphones
Samsung Galaxy Forever Plan
Terms and conditions for the Galaxy Forever (GFE) Plan, covering Assured Buy Back (ABB) and Samsung Care+ Accidental and Liquid Damage Protection (ADLD) for select Samsung smartphones.
Table of contents
Overview
The Galaxy Forever (GFE) Plan is a service program offered by Servify that includes two main components: Assured Buy Back (ABB) and Samsung Care+ Accidental and Liquid Damage Protection (ADLD). The plan is valid for 13 months from the activation date and is available for select Samsung smartphones purchased through authorized channels in India.
Assured Buy Back (ABB)
The ABB component allows customers to upgrade to the next Galaxy S Series flagship or return their device within specific timeframes. The buyback value is calculated as a percentage of the original invoice price (inclusive of taxes).
- Upgrade Option: Available during the 10th to 13th month.
- Return Option: Available during the 12th to 13th month.
To be eligible for buyback, the device must be able to power on, be free of tampering, and include the original stylus (if applicable). Customers must initiate the request through the official Samsung portal or authorized offline stores.
Samsung Care+ (ADLD)
This protection covers accidental physical damage and liquid damage that impairs the normal usage of the device. It provides one claim up to the invoice value of the device. There is no processing fee for repairs under this plan.
Service and Support
In the event of damage, customers must report the issue within 7 days via the Samsung Consumer Web Portal, Call Centre, or an Authorized Service Centre. Do not hand over the device for repairs until Servify provides written approval. Servify offers Pick/Drop Support (PUDO) in serviceable locations.
Important Responsibilities
Customers are responsible for backing up all data before handing over the device for repair or buyback, as storage media may be reformatted. The plan is non-transferable and linked to the mobile number used for the original purchase. For support, contact Servify at 1800 123 333 888 or [email protected], or Samsung Care+ at 1800 202 1234 or [email protected].
Manufacturer information
Samsung Electronics
Practical help
Common problems
Device does not power on
The device must be able to power on to be eligible for the buyback program or damage protection.
Missing stylus
If the device originally came with a stylus, it must be returned with it, or a fee of INR 4399 will be charged.
Unauthorized repair
Do not hand over the device to any service center until you receive written approval from Servify.
Data loss during repair
Always back up your data before service, as the device may be reformatted or updated, resulting in data loss.
Before use
- Ensure you are an Indian citizen aged 18 or older.
- Keep your original sales receipt and proof of purchase.
- Secure your IMEI/Serial number details.
- Verify that your device is not refurbished or previously returned.
- Back up all personal data and remove accounts before handing over the device.
Specs in practice
- Buyback Value
- A percentage (50-56%) of the original invoice price, depending on the timing of the request.
- ADLD Benefit
- One claim up to the invoice value of the device for accidental or liquid damage.
Model compatibility
- The plan is only valid for select brand-new Samsung smartphones.
- Not valid for refurbished products or devices purchased after a return.
- Coverage is primarily for India; repair services are performed only in India.
Manual page author
Emily Carter
User documentation editor
Prepares concise manual descriptions and highlights the most useful setup, operation, and maintenance information for readers.