Insurance Policy for Mobile Phone Accidental Damage, Breakdown & Theft

Quick guide from the manual

This document outlines the insurance policy provided by Protectyourbubble.com by Assurant for mobile phones purchased via Amazon UK. It covers accidental damage, breakdown, and theft. Key requirements include purchasing the policy within 30 days of the phone purchase and being a UK resident aged 18 or over.

What you are covered for

The policy covers a single mobile phone worldwide against damage, breakdown, and theft. If your phone is stolen, you are also covered for up to £100 in unauthorized network charges incurred within 24 hours of discovering the theft.

• Phones under £150: Settlement is provided via an Amazon Gift Card claim code.
• Phones £150 or more: The insurer will repair or replace the device. Replacements are fully refurbished units with a 1-year warranty.

What you are not covered for

Claims may be declined if you do not take reasonable care of your device. This includes leaving it unattended in public, on display in a car, or failing to lock it away. Other exclusions include:

• Loss of the device.
• Cosmetic damage (scratches/dents that do not affect functionality).
• Accessories not included at the time of purchase.
• Contents of the phone (photos, contacts, financial data).
• More than 3 repairs in a 12-month period.
• Unauthorized repairs or modifications.

How to make a claim

1. Report: Notify the police of any theft and obtain a reference number. Contact your mobile network provider to block the device.
2. Contact: Email [email protected], call 0303 313 00 02 (Mon-Fri, 9am-6pm), or write to Protectyourbubble.com by Assurant, Vantage Point Business Village, Mitcheldean, GL17 0DD, UK.
3. Assessment: Have your IMEI number ready. The insurer will arrange for examination, repair, or replacement.

Damage or breakdown outside the UK

If you are abroad, call +44 303 313 00 02 for authorization before proceeding with any repairs. If no manufacturer-approved repairer is available, you may need to wait until you return to the UK.

Cancelling your insurance

You can cancel at any time via the Memberships & Subscriptions section in your Amazon account. A full refund is available if cancelled within 28 days of purchase or receipt of documentation, provided no claim has been made.