User Manual for Cantaloupe ePort Engage Payment Terminal

Quick guide from the manual

The Cantaloupe ePort Engage is a payment terminal designed for vending equipment. This guide covers the installation, connection, and initial setup of the device. Important: Upon first power-up, the device may need to download and process software updates. Do not power down the unit during this process, as it may cause unexpected behavior. Ensure you have a signed ePort Connect Services Contract and a bank account assigned to the device before attempting to accept credit card transactions.

Tools Required for Installation

• Power Drill (corded or battery operated)
• 11/32" Nut Driver (10 mm)
• Phillips Head Screwdriver
• 8mm Metric Wrench
• Wire Cutters
• Safety Glasses
• Pliers
• 5/32" Drill Bit (4 mm)
• Zip Ties
• Step Bit (1/2", 3/4", and 1" drill bits)

Installation Kit Contents

• Engage Device
• Drilling Template
• NPC4 Cable
• Antenna
• DEX Zero Cable
• DEX AB Cable
• MDB Cable
• Bracket
• Spacer
• Decals

Installation of the ePort Engage Device

Drilling into your vending equipment

1. Select a flat surface on your vending equipment, ensuring it is close to the height of the bill acceptor and does not cover any company logos.
2. Open the equipment to check for clearance (remove light bulbs if necessary).
3. Apply the drilling template. Drill pilot holes using a 5/32" bit, then complete the drilling process.

Installing the device

1. Mount the antenna on top of the vending equipment. Drill a 1/2" hole, feed the wiring through, and fasten the nut tightly.
2. Attach the gasket to the back of the Engage device to create a mechanical seal.
3. Connect the antenna cable to the Engage device using an 8mm wrench.
4. Mount the device to the front surface using the provided 10mm screws. Connect all four screws before tightening them fully.

System connection

1. Connect the MDB and DEX cables to their respective ports on the Engage device.
2. Connect the DEX cable to the DEX port inside the vending equipment. If using a door frame DEX port, ensure the cable hangs freely to avoid damage.
3. Connect the MDB cable directly to the main board. The Engage device should be 'first in line' to the board.
4. Power on the equipment and allow several minutes for the device to reboot, gather its IP address, and load files.

Expected Start-Up Behaviors

The start-up sequence can take up to 20 minutes. The screen will cycle through initialization, loading, and finally display the 'Ready' state. It is recommended to perform a test swipe using a pass card the first time the device is powered up. If the test fails, wait for the device to return to the 'Ready' state and try again. If it still fails, power cycle the machine.

Technical Screen Guide

To access the technical screen, press the Cantaloupe symbol in the upper left part of the screen four times in a row, then enter 6521. This screen allows you to view signal strength (RSSI, RSRP, RSRQ), check cellular connection status, view IMEI/SIM numbers, perform a DEX audit, or reboot the device.