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Craftsman 12AGA2MP793 Lawn Mower Warranty and Service Supplement
A quick guide to the warranty terms, service requirements, and model specifications for the Craftsman 12AGA2MP793 lawn mower. Includes details on coverage, exclusions, and how to obtain service.
Table of contents
Quick guide from the manual
This document serves as a warranty and service supplement for various Craftsman lawn mower models, including the 12AGA2MP793. It outlines the terms of the limited warranty, exclusions, and the necessary steps to obtain service. Please note that this document does not replace the primary Operator's Manual, Engine Operator's Manual, or Battery/Charger Manual, which must be read and understood before operating the equipment.
Warranty coverage
MTD LLC provides a limited warranty to the initial purchaser for residential or non-commercial use of the mower. The warranty period is two (2) years from the original date of purchase or delivery. The warranty covers manufacturing defects in workmanship or materials.
How to obtain service
To qualify for warranty repairs, you must have the mower serviced by an authorized warranty service provider. To locate a provider, you can:
- Visit the official website at www.Craftsman.com/warranty
- Call the toll-free number at 1-888-331-4569
- Contact your authorized retailer
Important: A copy of your original sales receipt is required for all warranty service claims.
Warranty exclusions
The limited warranty does not cover the following:
- Mowers purchased outside of the United States.
- Damage resulting from lack of maintenance or improper maintenance.
- Normal wear and tear (e.g., blades, tires, belts, filters, grass bags).
- Damage caused by abuse, misuse, or neglect.
- Alterations or modifications not consistent with the original design.
- Paint repairs or wheel rim defects after three (3) months.
- Loss of time, transportation costs, or rental expenses.
Safety and operation
This product features a low-emission engine that operates differently from older models. Always consult the specific Engine Operator's Manual for details regarding engine oil and fuel requirements. Ensure you read all safety rules and operating instructions provided in the full product manuals before starting the engine.
Official resources from the manual
Manufacturer information
CRAFTSMAN
Practical help
Common problems
Warranty claim denied
Ensure you have a copy of your original sales receipt and that the repair is performed by an authorized service provider.
Damage to consumable parts
Items like blades, belts, and filters are considered normal wear and tear and are generally not covered unless they fail due to a manufacturing defect within the first 30 days.
Before use
- Read the Craftsman Operator's Manual.
- Read the Engine Operator's Manual.
- Read the Battery/Battery Charger Manual (if applicable).
- Record your model number, serial number, and date of purchase for future reference.
- Ensure the mower is used only for residential, non-commercial purposes.
Specs in practice
- Warranty Period
- 2 years from the date of purchase or delivery for the initial purchaser.
- Paint/Wheel Rim Warranty
- Limited to 3 months for manufacturing defects.
Model compatibility
- Warranty applies only to products purchased within the United States.
- Emission Control Systems are not covered under this specific limited warranty; refer to the Federal Emission Control Warranty Statement in the operator's manual.
Manual page author
David Miller
Documentation analyst
Organizes user manual content into clear summaries, with attention to model details, product context, and everyday usability.