Lighting / Fixtures
Haneco Warranty User Guide
A quick guide to the Haneco warranty process, including claim steps, required documentation, and terms for product replacement and labour compensation.
Table of contents
Quick guide to the warranty process
The Haneco warranty process follows a simple 3-step procedure to ensure a swift resolution:
- Submit Request: Complete your online request at haneco.com.au/support/warranty-information or send an email to [email protected].
- Provide Documentation: Ensure you have the required documents ready (see below).
- Confirmation: Upon submission, you will receive a confirmation email with a unique case number. Please refer to this number in all future communications.
Required documentation
To process your warranty claim efficiently, please provide the following:
- RFC document with the reason for the request.
- Photo(s) of the product, including the batch number.
- Purchase order for replacement products (via EDI or [email protected] if required).
Warranty terms and labour compensation
Haneco Lighting Australia warrants its products to be free from manufacturing defects for a period of 3 years, unless otherwise stated. In the event of a failure due to a manufacturing defect, Haneco will provide a replacement product.
Labour compensation terms:
- Applicable only for failures reported within the first 12 months from purchase.
- Requests must be placed with the initial warranty claim.
- Haneco prioritizes the original installing electrical contractor for repairs.
- Labour payments are issued after 14 days from the invoice date, receipt of returned faulty fittings/photos, or provision of a case number on the invoice.
- No compensation is provided for difficult or after-hour installations.
Contact information
For warranty claims and support, please use the following contact details:
Website: haneco.com.au/support/warranty-informationEmail: [email protected]
Official resources from the manual
Manufacturer information
Haneco Lighting
Practical help
Common problems
Product failure within the warranty period
Submit a warranty claim via the online portal or email with the required documentation.
Requesting labour compensation
Must be requested with the initial claim and is only applicable for failures within the first 12 months of purchase.
Before use
- Verify the failure is due to a manufacturing defect.
- Prepare the RFC document with the reason for the request.
- Take clear photos of the product showing the batch number.
- Have the purchase order ready for replacement products.
- Ensure you have the invoice date for labour compensation claims.
Images and diagrams
- The warranty process is a 3-step workflow: online request, documentation submission, and case confirmation.
Model compatibility
- Warranty covers manufacturing defects for 3 years.
- Labour compensation is limited to the first 12 months from purchase.
Manual page author
Michael Turner
Technical manual editor
Reviews PDF manuals for structure, safety notes, and practical product details so readers can find the right information quickly.