Xiaomi 15T / 15T Pro VIP Service Terms

VIP After-Sales Service Overview

The Xiaomi 15T and 15T Pro VIP service offer provides extended benefits for devices purchased through official channels in the Russian Federation. This program enhances standard consumer rights and includes the following key services:

• Extended Warranty: A total of 24 months of warranty coverage from the date of purchase.
• Screen Protection: One-time free screen repair or replacement within the first 6 months of purchase for accidental damage.
• Out-of-Warranty Repair: One-time repair within the first 12 months where the service labor cost is covered by Xiaomi, while the user pays only for spare parts.
• VIP Support: Exclusive customer support access for 24 months.

Warranty Terms and Exclusions

The 24-month warranty covers defects in materials and workmanship under normal use. Users are strongly advised to back up and remove all personal data before submitting the device for any repair, as devices may be reset to factory settings. Xiaomi is not responsible for data loss during the repair process.

The warranty does not cover:

• Damage caused by accidents, liquid, drops, or improper voltage.
• Damage from unauthorized repairs, modifications, or use of non-original parts.
• Issues caused by third-party software, viruses, or force majeure events.
• Devices with altered or damaged serial numbers/IMEI.
• Counterfeit products.

How to Access Services

To utilize these services, users must provide valid proof of purchase. Repairs can be requested by visiting an authorized Xiaomi service center or by contacting official customer support to arrange courier service. For any questions or to initiate a service request, contact the Xiaomi support hotline at 8-800-775-66-15 (Monday to Friday, 09:00 to 20:00 Moscow time).

Data Privacy

Xiaomi processes personal data strictly in accordance with applicable laws to provide these services. Users are responsible for ensuring all personal information is removed from the device before returning it for service or exchange.