VIP Service Terms for Xiaomi 15T and Xiaomi 15T Pro

Quick guide to VIP service terms

This document outlines the VIP service benefits for Xiaomi 15T and Xiaomi 15T Pro smartphones purchased and activated in the Russian Federation. Key benefits include an extended warranty, a one-time free screen replacement, and a one-time out-of-warranty repair service.

Extended 24-month warranty

Xiaomi guarantees the product against material and manufacturing defects for 24 months from the date of the first purchase. If a defect is found, you are entitled to a free repair or replacement in accordance with the standard smartphone warranty policy.

Free screen replacement

Users who purchased the product between October 3, 2025, and October 3, 2026, are eligible for a one-time free screen replacement within the first 6 months of purchase. This applies to accidental damage, such as dropping the phone.

Out-of-warranty repair

Within 12 months of purchase, you are entitled to one out-of-warranty repair where the labor cost is covered by Xiaomi. You are responsible for the cost of spare parts and logistics.

Important exclusions

VIP services do not apply in the following cases:

• The serial number or IMEI is damaged, removed, or altered.
• The product is counterfeit.
• Damage caused by unauthorized repairs, modifications, or use of non-original parts.
• Damage caused by liquid, improper voltage, or force majeure events.
• Damage caused by malicious software or third-party applications.

Data privacy and preparation

Before sending your device for repair, you must:

• Back up all personal data.
• Remove all personal accounts (e.g., Mi Account) and security passwords.
• Delete all personal and confidential files.

Xiaomi is not responsible for data loss during the repair process, as devices may be reset to factory settings.

Contact information

For support, contact the Xiaomi customer service hotline at 8-800-775-66-15 (Monday to Friday, 09:00 to 20:00 Moscow time) or visit the official website at www.mi.com/ru/support/.