Setup Guide for Deploying iPad to Patients

Quick guide from the manual

This guide provides instructions for hospital IT staff to configure and deploy iPads for patient use. It covers infrastructure preparation, MDM configuration, and two primary deployment scenarios: in-room storage and centralized storage.

Getting prepared

Before deploying devices, assess your network infrastructure to ensure Wi-Fi coverage and capacity. Key steps include:

• Wi-Fi and networking: Ensure the network supports multiple simultaneous connections. Configure web proxy or firewall ports if devices cannot access Apple activation servers.
• Content caching: Use the macOS content caching service to store local copies of frequently requested content, reducing bandwidth usage.
• MDM solution: Invest in a Mobile Device Management (MDM) solution to wirelessly configure, update, and manage devices.

Creating a configuration

Create a configuration profile optimized for patient use to streamline the experience and protect data. Recommended restrictions include:

• Device management: Disallow manual profile installation, device name changes, and pairing with non-Apple Configurator hosts.
• Data management: Restrict AirDrop and document transfers between managed and unmanaged sources.
• Apps: Hide the App Store, disallow app removal, and prevent in-app purchases.
• Media: Restrict Game Center and media content.

Automating device setup

Use Apple Business Manager (ABM) or Apple School Manager (ASM) for automatic MDM enrollment upon activation. Assign apps directly to devices via MDM so no Apple ID is required for the patient. Create an app catalog to allow patients to download essential apps as needed.

In-Room Storage deployment

This scenario keeps devices in the patient's room. Use the built-in Setup Assistant for initial setup. When a patient is discharged, reset the device by erasing all content and settings. This can be automated via MDM (e.g., using Return to Service in iPadOS 17) or performed manually in General settings.

Centralized Storage deployment

This scenario involves storing multiple iPads in a secure cart attached to a workstation. Use Apple Configurator or similar turnkey solutions to automate the enrollment and refresh process. Ensure the workstation has sufficient power, throughput, and security.

Administration

Use Apple Remote Desktop to manage multiple Apple Configurator workstations from a single Mac, allowing for remote software distribution, asset management, and assistance without interrupting staff.