Electronics / Monitors
Cisco Prime Collaboration Analytics 11.x Guide
Comprehensive guide for Cisco Prime Collaboration Analytics 11.x, covering dashboard configuration, reporting, licensing, and system performance monitoring.
Table of contents
Overview
Cisco Prime Collaboration Analytics is a powerful tool designed to help network administrators identify traffic trends, technology adoption patterns, and resource utilization across their network. It provides actionable insights through various dashboards, enabling better decision-making for future investments and network optimization.
Key Features
The platform offers a wide range of analytical capabilities, including:
- Technology Adoption: Tracks the deployment of audio and video endpoints.
- Traffic Analysis: Monitors call volumes, top callers, and off-net/on-net traffic trends.
- Capacity Analysis: Evaluates trunk utilization, route group capacity, and DSP resource usage.
- Service Experience: Analyzes call quality metrics, including MOS and SCSR values, to identify service issues.
- Conferencing: Provides statistics on video conference utilization and participant data.
- System Performance: Monitors CPU and memory usage for UC applications.
Getting Started
Analytics is installed by default with Cisco Prime Collaboration Assurance. To begin using the features, ensure the application is in Evaluation mode or has a valid license applied via System Administration > License Management. For very large deployments, specific processes must be managed via CLI commands (e.g., application stop cpcm).
Reporting and Dashboards
Users can customize their experience using the My Dashboard feature, allowing for the creation of personalized views. Reports can be scheduled and exported in CSV or PDF formats. For advanced users, the Custom Report Generator allows for multidimensional analysis using OLAP cube techniques.
Maintenance and Troubleshooting
Data population depends on proper device discovery and CDR/CMR data collection. If data is missing, verify that the relevant sources are configured in Assurance Administration. Backup of analytics data is performed via the UI to a remote server using SSH, while restoration is handled through the CLI.
Manufacturer information
Cisco Systems, Inc.
Practical help
Common problems
Data not appearing in dashboards
Ensure devices are discovered, CDR/CMR data collection is enabled in Assurance Administration, and global filters are cleared.
Cannot configure maximum capacity for trunks
Ensure you have administrator privileges and are not in MSP mode, which restricts access to the Analytics Administration menu.
Backup/Restore failing
Verify SSH connectivity to the remote server and ensure the path provided is a relative path to the SSH user's home directory.
Before use
- Ensure Cisco Prime Collaboration Assurance is deployed.
- Verify that endpoints are discovered in the device inventory.
- Confirm CDR/CMR data collection is enabled for your Unified CM and VCS clusters.
- Check that the Analytics license is active in License Management.
- Configure sFTP server settings if you intend to schedule and export reports.
Specs in practice
- ABBH (Average Bouncing Busy Hour)
- The average traffic load during the peak hour of each day over a specified period, used to calculate required capacity.
- SCSR (Severely Concealed Seconds Ratio)
- A metric used to categorize call quality into Good, Acceptable, or Poor.
Model compatibility
- Analytics is supported in both Enterprise and MSP deployment modes.
- Some features (like specific dashlets) may not be available in MSP mode.
- IPv6 is supported in version 11.5 and later.
- Cisco VCS clusters have limited support for certain filters compared to Unified CM.
Manual page author
Michael Turner
Technical manual editor
Reviews PDF manuals for structure, safety notes, and practical product details so readers can find the right information quickly.