Furniture / Home Furnishing
IKEA 365+ Knives 15-Year Guarantee Guide
A comprehensive guide to the 15-year guarantee for IKEA 365+ knives, including care instructions, sharpening tips, and usage guidelines to maintain product quality.
Table of contents
Quick guide from the manual
The IKEA 365+ knife series is covered by a 15-year guarantee against structural manufacturing defects. To maintain this guarantee, knives must be used for normal domestic purposes, which includes cutting food, hand washing once a day, and regular sharpening. You must retain your original sales invoice or proof of purchase to make a claim.
Care and maintenance
Proper care is essential to keep your knives in top condition and ensure they remain covered under the guarantee:
- Cleaning: Always wash knives by hand. Clean and dry them immediately after use to prevent stains and the spread of bacteria.
- Sharpening: Regular sharpening is necessary for safety and performance (except for bread knives). It is recommended to sharpen knives once a week for normal household use. Use a ceramic sharpener, diamond-coated steel, or a whetstone. Never use a stainless steel sharpener.
- Storage: Store knives in a knife block or on a magnetic wall strip to protect the blade edge.
Usage guidelines
To prevent damage and ensure longevity:
- Avoid cutting frozen or very hard foods like bones.
- If cutting hard items, pull the knife back and forth; do not rock it side to side.
- Always use a wooden or plastic chopping board. Never cut on glass, porcelain, or metal surfaces.
Guarantee coverage and exclusions
The guarantee covers the sharpness of the blade and the durability of the handle (no cracking, breaking, or loosening). It does not cover:
- Normal wear and tear, scratches, or damage from accidents.
- Changes in appearance that do not affect function.
- Damage caused by improper storage, misuse, or cleaning with incorrect products.
- Products used outdoors or in humid environments.
- Bargain items or products without valid proof of purchase.
How to make a claim
If you believe your knife has a structural defect, return the product to the Customer Service Counter at your local IKEA store. IKEA will examine the product and determine if it is covered under the guarantee. If a replacement is approved and the original model is out of stock, you may choose a product of equal value or a different model of the same category. For enquiries, contact the IKEA customer support centre hotline at 3125 0888.
Manufacturer information
IKEA
Practical help
Common problems
Knife blade has become blunt
Sharpen regularly using a ceramic sharpener, diamond-coated steel, or whetstone. If very blunt, seek professional sharpening.
Stains or marks on the blade
Always clean and dry the knife immediately after use to prevent unsightly marks and bacterial growth.
Blade edge bent or shards loosened
Avoid cutting frozen or very hard foods like bones. Use a wooden or plastic cutting board instead of hard surfaces.
Before use
- Retain your original sales invoice or online order proof.
- Ensure you have a suitable sharpener (ceramic, diamond, or whetstone).
- Prepare a wooden or plastic chopping board.
- Identify a safe storage method (knife block or magnetic strip).
Specs in practice
- Molybdenum/vanadium stainless steel
- The material used for the blade, providing hardness and durability, but still requiring regular sharpening.
- 15-year guarantee
- Valid from the date of the first purchase for structural manufacturing defects under normal domestic use.
Model compatibility
- Guarantee applies to IKEA 365+ series knives.
- Not valid for bargain items or products without proof of purchase.
- Replacement products carry the remaining balance of the original 15-year guarantee period.
Manual page author
Emily Carter
User documentation editor
Prepares concise manual descriptions and highlights the most useful setup, operation, and maintenance information for readers.