Philips MR Subscription Service Agreement

Quick Guide to MR Subscription

The Philips MR Subscription provides access to software applications, updates, and support for your MRI system. Key requirements for maintaining this service include:

• Prerequisites: You must purchase Tech Maximizer (Plus) and a Philips RightFit Service Agreement before starting the subscription.
• Connectivity: Uninterrupted remote access (Philips Remote Services - PRS) is mandatory for service delivery.
• Administration: You must designate a System Administrator and an alternate to act as primary support contacts.
• Data Security: You are responsible for daily data back-ups and cybersecurity (malware/anti-virus) protection.

Subscription Overview

The subscription grants a time-limited, non-exclusive right to use Philips MR software applications. The term is defined in your specific Quotation. For new installations, the term begins upon completion of installation and availability for patient use. For existing systems, it begins on the first day of the next calendar month.

Software Versions and Updates

Philips will provide new software versions and updates for existing applications made generally commercially available. To receive these:

• The system must meet the specifications of the new software version.
• You must identify a representative to manage the scheduling of installations.
• You must ensure the system is in compliance with all terms, including payment and access.

Note that software updates do not include hardware upgrades, custom interface software, or third-party software unless specifically covered under a separate Tech Maximizer agreement.

Support Services

The subscription includes:

• Telephone and Remote Support: Available 24/7, including holidays.
• Remote Access & Diagnostics: Philips uses remote access to perform services. Delays caused by your network or IT infrastructure are not the responsibility of Philips.
• On-Site Support: Provided at Philips' discretion if issues cannot be resolved remotely. Standard on-site service is next business day, Monday–Friday, 8:00 a.m. to 5:00 p.m.
• Customer Success Management: Philips assigns a resource to coordinate status reviews and dependency planning for upgrades.

Clinical Implementation and Education

If included in your quotation, Philips provides on-site implementation and clinical education. Clinical education is limited to ten participants. You must schedule these services at least eight weeks in advance. Training does not include maintenance or diagnostic technical training.

Service Limitations and Exclusions

Philips is not responsible for service interruptions caused by your network, virus attacks, unauthorized configuration changes, or failure to comply with security policies. Exclusions include:

• Combining the system with non-qualified devices (hardware/software not supplied or approved by Philips).
• Products modified by the customer or third parties.
• Products that have reached "End of Life" status.
• Issues arising from viruses in the customer network or third-party medical devices.
• Damage caused by environmental factors (fire, flood, etc.).