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Shopify 11kW Wallbox with Cable User Guide
Quick start guide for the Shopify 11kW Wallbox with Cable, including installation, Wi-Fi setup, operating instructions, LED status indicators, and troubleshooting.
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This guide provides essential instructions for the installation and operation of the Shopify 11kW Wallbox. It covers the initial setup, Wi-Fi connectivity, and daily usage. Always ensure the device is installed by qualified personnel and used only for electric vehicles.
Operating Instructions
The wallbox features a button for various operations:
- Press 1x: Adjust current (6A/8A/10A/13A/16A).
- Press 2x: Enter Wi-Fi configuration mode (in standby).
- Press & Hold (Standby): Set delay time (0.5h-8h).
- Press & Hold (Charging): Pause charging; press again to resume.
- RFID Card: Swipe for 10s to enable/disable RFID function.
If the charger remains inactive for over 5 minutes, it enters sleep mode. Reactivate by clicking the button, swiping the RFID card, or plugging in the Type 2 connector.
Installation
1. Locate the pre-installed wall mounting backplate on the rear of the unit. 2. Press the elastic limiting clips to the left to separate the backplate. 3. Fix the backplate to the wall using expansion screws. 4. Align the snap bits on the box with the backplate and slide down until you hear a click.
Wi-Fi Setup
1. Ensure your mobile device is connected to a 2.4GHz network with Bluetooth enabled. 2. Download the Tuya Smart app. 3. Follow the in-app instructions to add the device, enter Wi-Fi credentials, and complete the connection.
Safety and Maintenance
Do not open the enclosure or attempt repairs yourself. The wallbox is IP54 rated and the Type 2 connector is IP55 when coupled, making it safe for use in rain, though heavy rain should be avoided. Ensure all connected sockets are at least IPX4 rated.
Troubleshooting
If you encounter connection issues, verify the 2.4GHz Wi-Fi signal strength, ensure the correct password is used, and check if the device is already linked to another account. For system errors, power off the unit and contact support at [email protected].
Practical help
Common problems
Fail to connect the wallbox to Wi-Fi
Ensure your phone is on a 2.4GHz network, Bluetooth is enabled, and the wallbox is within range. Check if the device is already linked to another account.
System Error (Error 0)
Power off the unit and contact customer support.
Leakage Current Detected (Error 1)
Power off and check both the vehicle and the charger.
Overtemperature (Error 7)
The system will auto-reduce current; you can also manually set a lower current.
Before use
- Ensure the wallbox is securely mounted to the wall.
- Verify the power supply is properly grounded.
- Check that the charging cable is not damaged.
- Ensure your mobile device is connected to a 2.4GHz Wi-Fi network for app setup.
- Confirm the vehicle is ready for charging.
Specs in practice
- IP54 (Wallbox)
- Protected against dust and splashing water.
Images and diagrams
- The LED screen displays real-time current, voltage, power, and charging status.
- The backplate installation requires pressing elastic clips to separate the unit from the wall mount.
- Inlet cable connection involves passing wires through a waterproof ring and inductive magnetic ring before connecting to PCB copper pillars.
Model compatibility
- Compatible with electric vehicles using Type 2 charging cables.
- Requires a 400V 3-phase power supply.
- Wi-Fi setup requires a 2.4GHz network; 5GHz networks are not supported.
Manual page author
Emily Carter
User documentation editor
Prepares concise manual descriptions and highlights the most useful setup, operation, and maintenance information for readers.