Southwire Wire & Cable Products Warranty

Warranty Overview

Southwire provides a 1-year limited manufacturing warranty for all wire and cable products. The warranty period begins from the date of the original end user's purchase or the date of delivery, whichever is later. This warranty covers defects in material and workmanship under normal use, regular service, and maintenance, provided the product was installed according to Southwire's instructions.

Warranty Exclusions

Southwire is not liable for defects or damages resulting from the following conditions:

• Repairs or alterations performed by unauthorized parties without written consent.
• Misuse, abuse, neglect, or intentional misconduct.
• Improper storage, including exposure to excessively hot or cold conditions.
• Accidents, customer negligence, or third-party negligence.
• Unauthorized modifications or use beyond the product's rated capacity.
• Force majeure events or improper/inadequate maintenance.
• Use of materials provided by the customer or manufacturing based on customer instructions.
• Ordinary wear and tear.
• Exposure to adverse operating or environmental conditions.
• Failure to follow the owner's or operator's manual.

Claims Process

To initiate a warranty claim, please contact Southwire Customer Service or Cable Tech Support via email at [email protected].

Legal Limitations

This warranty is non-transferable and applies only to the original end user purchaser. For products sold in the United States, the warranty is valid only for items purchased from Southwire or an authorized seller. Implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this warranty. Southwire excludes liability for incidental, consequential, indirect, special, or punitive damages.