Supplier Standards Manual for Toshiba 104M-741-001

Quick Guide to Supplier Standards

This manual outlines the requirements and expectations for suppliers of Toshiba International Corporation (TIC). Adherence to these standards is mandatory for maintaining a collaborative and compliant business relationship. Suppliers are expected to operate ethically, maintain quality management systems, and follow specific logistics and shipping protocols.

General Expectations

Suppliers must demonstrate commitment to quality and the environment by implementing appropriate management standards. The minimum global goals include:

• Quality System Registration: ISO 9001
• Environmental Management Registration: ISO 14001
• Occupational Health and Safety: OHSAS 18001 and ISO 45001

TIC requires a signed Non-Disclosure Agreement (NDA) before allowing suppliers to quote production material.

Quality Expectations

TIC maintains a Zero-Defects approach. Suppliers must ensure:

• Process Controls: Procedures, drawings, and checklists must be used by qualified personnel.
• Inspection & Test Control: Inspection plans must be established, and test results documented to ensure items perform satisfactorily.
• Calibration: All inspection, measuring, and test equipment (IM&TE) must be calibrated and identified for traceability.
• Non-Conforming Products: Measures must be in place to identify, document, and segregate non-conforming items to prevent shipment to TIC.

Delivery and Logistics

Suppliers must deliver ordered parts on time and to the correct location. Key requirements include:

• Shipping Specifications: Purchase order numbers must appear on all packages, packing lists, and Bills of Lading.
• Packaging: Boxes weighing over 40 lbs must be palletized. Wood packaging must comply with ISPM 15 guidelines.
• Labeling: Labels must include the Plant, TIC part number, TIC purchase order, line number, box quantity, and supplier name.
• Documentation: All shipments must be accompanied by a packing slip and Bill of Lading.

International Shipping

Suppliers acting as exporters must align with TIC procedures and customs regulations:

• Incoterms 2020: TIC prefers FCA (Free Carrier) for international shipments.
• Importer Security Filing (ISF): For ocean vessel shipments to the US, data must be submitted 24 hours prior to vessel departure.
• Documentation: A commercial or pro-forma invoice must accompany each export, detailing the port of entry, description of merchandise, TIC part number, and country of origin.

Supplier Business Review

TIC conducts periodic business reviews to evaluate supplier performance based on:

• Quality
• Supply Assurance (On-Time Performance)
• Pricing
• Customer Service