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Ninebot eKickScooter E2 Plus II User Manual
Quick guide for the Ninebot eKickScooter E2 Plus II, covering dashboard operation, speed modes, maintenance schedules, and troubleshooting error codes.
Table of contents
Quick guide from the manual
This document provides essential information for operating and maintaining your Ninebot eKickScooter E2 Plus II. Always ensure you have installed the Segway Mobility app to activate your scooter, receive firmware updates, and access the latest safety instructions.
Dashboard & Power Button
The dashboard displays your current speed, error codes, and status icons. Use the power button for the following operations:
- Power On/Off: Press to power on; press and hold for 2 seconds to power off.
- Lights: When powered on, press the button to toggle the headlight and tail light.
- Speed Modes: Press the button twice to switch between modes.
- Ambient Light: Press the button three times to toggle the ambient light.
Speed Modes:
- E (Energy-saving): Max speed 9.3 mph (15 km/h).
- D (Standard): Max speed 12.4 mph (20 km/h).
- S (Sport): Max speed 15.5 mph (25 km/h).
- Walk Mode: Max speed 3.1 mph (5 km/h).
Maintenance Schedule
Regular maintenance is essential for safe riding. Note that maintenance services may incur a fee.
- Mainframe: Wipe clean with a soft, wet cloth.
- Tire Wear: Check for cracks, deformation, or significant wear every 6 months.
- Stem Screws: Tighten handlebar/stem screws (5.5±0.3 N·m), throttle screw (2±0.1 N·m), brake lever screws (5±0.1 N·m), and stem top screws (2±0.1 N·m) regularly.
- Battery: Replace after 500 charge/discharge cycles or 6,213 miles (10,000 km). For long-term storage, charge at least once every 60 days.
Troubleshooting
If the scooter detects an error, an error code will appear on the dashboard. Common issues include:
- Error 10: Bluetooth communication failure. Check dashboard connection.
- Error 14/15: Throttle or brake lever pressed during power-on. Ensure they are released.
- Error 39/40/41: Temperature issues. Allow the scooter to cool down or warm up to normal operating range.
- Error 50/52: Motor issues. Check for loose connections or overloading.
For most other error codes, please contact after-sales service or an authorized dealer.
Safety & Compliance
The battery and its components are not user-replaceable. Risk of fire and electric shock exists if tampered with. Always use original Segway-Ninebot parts for repairs.
Manufacturer information
Segway
Practical help
Common problems
Error code 10 (Bluetooth failure)
Check the connection of the dashboard communication wire and the control cable, or contact after-sales service.
Error code 14/15 (Throttle/Brake sensor error)
Check if the throttle or brake lever is pressed when powering on the scooter.
Error code 39/40/41 (Temperature warning)
The battery or controller temperature is outside the safe range. Do not use until the temperature returns to normal.
Error code 50/52 (Motor issues)
Check for loose motor connections or if the scooter is overloaded.
Before use
- Install the Segway Mobility app.
- Activate your KickScooter via the app.
- Check tire pressure and condition.
- Ensure all screws on the stem and handlebar are tightened to specified torque.
- Verify battery level on the dashboard.
- Test brake functionality.
Specs in practice
- Charging Time
- Approximately 7.5 hours for a full charge.
- Operating Temperature
- 14–104°F (-10–40°C).
Model compatibility
- The Segway Mobility app is required for full functionality and firmware updates.
- Only use original Segway-Ninebot parts for repairs and replacements.
Manual page author
David Miller
Documentation analyst
Organizes user manual content into clear summaries, with attention to model details, product context, and everyday usability.