Warranty and Service Guide for Anker Solix 1800W Portable Power Station

Quick Guide: Warranty and Returns

This document outlines the warranty terms and return procedures for the Anker Solix 1800W Portable Power Station. Key requirements include maintaining proof of purchase and following specific shipping safety protocols.

• Warranty Period: 3 years for Portable Power Stations.
• Return Requirement: You must contact Anker Support to obtain an RMA ID before returning any product.
• Shipping Safety: Due to shipping regulations, you must ensure the remaining power of the portable power station is lower than 30% before returning it.

Warranty Coverage

Anker provides a warranty for products that fail to operate during the applicable warranty period due to defects in workmanship or material. The warranty coverage for Portable Power Stations is 3 years.

• Repair or Replacement: Anker will repair the product at their expense or replace it with a refurbished unit.
• Warranty Continuity: Repaired or replaced products assume the remaining warranty of the original purchase or 3 months, whichever is longer.
• Partial Refund: If a product cannot be repaired or replaced, a partial refund based on usage time may be offered.

Return Process

To initiate a return, contact Anker Support at [email protected] to obtain an RMA ID. Ensure you have the following ready:

• Proof of purchase (order number, sales invoice, or dated receipt).
• The defective item's serial number.
• A description of the problem encountered.

Note: Anker requires a quality inspection on returned items. Warranties on replacements are voided if the wrong item is returned or if the defective item is not returned.

Exclusions and Limitations

The warranty does not apply to:

• Products that are damaged, modified, or disassembled.
• Products operated with damaged cords, plugs, or output cables.
• Damage from misuse (falls, exceeding output ratings, exposure to rain/snow, extreme temperatures, water).
• Products purchased from unauthorized resellers or illegitimate sources.
• Lost or stolen products.
• Products taken outside the country of original purchase.

Contact Information

For any questions or to start a service request, contact Anker Support:

Email: [email protected] (US/CA): +1 (800) 988-7973