Regency Fireplaces App User Guide

Quick Guide

The Regency Fireplaces App allows you to control your gas fireplace directly from your smartphone. You can turn the unit on/off, adjust flame height, fan speed, and set room temperatures. Before starting, ensure your fireplace is clear of flammable materials and that your remote has working batteries.

Getting Started

To set up the app:

1. Download the Regency Fireplaces App from the App Store or Google Play.
2. Open the app and select Setup New Fireplace.
3. If no fireplace is found, tap the screen and follow the prompts.
4. Navigate to your phone's Wi-Fi settings and connect to the network named Regency_XXXXX using the password regencyfire.
5. Return to the app, select your home Wi-Fi network, and enter your home Wi-Fi password.

Operation

The app offers two primary modes of operation:

Manual Mode

In Manual mode, you have direct control over the fireplace settings:

• Flame Height: Adjustable in 6 settings using the + and - buttons.
• Fan Speed: Adjustable in 3 settings (1=low, 3=high).

Auto Mode

In Auto mode, the fireplace adjusts based on the temperature measured by the remote:

• Temperature Range: 7°C to 32°C, adjustable in 0.5°C increments.
• Operation: The fireplace turns on if the room temperature is 0.5°C lower than the set temperature and turns off if it is 1°C higher.

Fan Adjustment

The fan will continue to run for 10 minutes after the fireplace is turned off to expel remaining heat. The duration of the fan's operation after shutdown depends on the speed setting (low, medium, or high) at the time of turning off.

Settings and Management

Access the settings menu by clicking the icon in the upper left corner of the app. From here, you can:

• Add/Remove Fireplace: Manage multiple fireplaces or remove existing ones.
• Rename Fireplace: Click the down arrow at the top right of the screen, then press and hold the fireplace name to rename it.
• Support: Access the Regency website for warranty registration and tutorials.

Updating Wi-Fi

If your Wi-Fi dongle requires a software update, the app will prompt you. Ensure your phone is close to the fireplace during this process. Note that only Gen 2 Wi-Fi units support OTA (Over-the-Air) updates. Units installed prior to August 2025 may not support this feature.

Troubleshooting

If you experience connection issues:

• Signal Strength: Ensure your Wi-Fi signal strength is at least three bars. If it fluctuates, consider a Wi-Fi booster.
• Reboot Modem: Turn the modem off at the wall for at least two minutes, then turn it back on.
• VPN: If using a VPN on your mobile phone, disable it as it may block the connection.
• Power Outage: After a power outage, the fireplace will not turn on automatically. You must provide input via the remote or app to resume operation.

Safety

Always conduct a visual inspection of the area surrounding the fireplace before starting the fire. Do not start the fire if flammable materials are nearby or if unsupervised children, infirm persons, or pets are in the area.