Software / Apps Services
Seagate Lyve Cloud Service Guide
A comprehensive guide to Seagate Lyve Cloud, covering service benefits, data security standards, encryption protocols, and technical support service levels.
Quick answers from the manual
Quick answer
- Seagate Lyve Cloud is an S3-compatible object storage service that eliminates egress and API fees, providing predictable costs and enterprise-grade security including AES-256-GCM encryption. p. 2, 3, 4
Problems and fixes
Production system down
Report as Severity 1 for immediate response (within 30 mins) and restoration efforts within 8 hours.
p. 6Technical specifications
| Parameter | Value | Meaning | Pages |
|---|---|---|---|
| Encryption Algorithm | AES-256-GCM | 256-bit advanced encryption standard | p. 4 |
| Data in Flight Security | TLS 1.2 | Secure channel protocol | p. 4 |
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Where to find it in the PDF
- Service Overview p. 1, 2
- Security and Compliance p. 4, 5
- Technical Support p. 6
Table of contents
Manual images
Click an image to enlargeOverview of Seagate Lyve Cloud
Seagate Lyve Cloud is an S3-compatible object storage solution designed to eliminate vendor lock-in and provide predictable storage costs. It is built to handle mass-capacity storage needs with high performance and global availability, allowing data to move seamlessly between private, public, and compute clouds.
Predictable Economics
Lyve Cloud offers a simplified fee structure designed to lower total cost of ownership (TCO) by up to 70% compared to traditional cloud service providers. Key economic benefits include:
- No egress fees.
- No API charges.
- No minimum storage duration.
- Pay only for the data stored.
Data Security and Encryption
Seagate Lyve Cloud prioritizes data integrity and security through hardware and software integration. The service is compliant with major industry standards:
- Certifications: ISO 27001, SOC 2 Type 2, and HIPAA compliant.
- Encryption Algorithm: 256-bit Advanced Encryption Standard (AES) in Galois/Counter Mode (GCM), also known as AES-256-GCM.
- Data in Flight: End-to-end communication over secure channels using TLS 1.2.
- Encryption Key Management: Supports both client-provided keys (SSE-C) and Lyve Cloud-provided keys (SSE-S3) generated by a cryptographically secure pseudo-random number generator (CSPRNG).
Identity and Access Management
The platform provides enterprise-grade identity management features:
- IAM: Supports multi-factor authentication and federated login using the customer's identity provider.
- Multitenancy: Ensures complete data separation and management of separate customer clients.
- Audit Logs: Provides access to immutable audit logs to track activities and identify potential malicious actions.
Technical Support
Global technical support is included with the service at no additional fee. Support features include:
- 24x7 technical support.
- Incident severity tracking.
- Services restoration SLA web queries.
- Email and telephone support.
Support is categorized by severity levels ranging from Severity 1 (Production system down) to Severity 4 (Minor/Documentation issues), with defined response and restore time targets.
Partner Ecosystem
Lyve Cloud is S3-compatible and integrates with a wide range of industry-leading software providers for backup and recovery, video and image processing, data management, and data analytics.
Manufacturer information
Seagate Technology LLC
Practical help
Common problems
Production system down (Severity 1)
Immediate response or within 30 minutes; restore time target is within 8 hours.
Severe functionality loss (Severity 2)
Immediate response or within 30 minutes; restore time target is within 24 hours.
Before use
- Verify S3 compatibility for your existing applications.
- Define data retention policies for S3 buckets.
- Configure identity provider for federated login.
- Establish multi-factor authentication settings.
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Images and diagrams
- The TCO chart illustrates cost savings by eliminating egress, retrieval, and API call fees.
- Security icons confirm compliance with SOC 2, ISO 27001, and HIPAA standards.
- The support table outlines response and restore time commitments based on incident severity.
Model compatibility
- Lyve Cloud is S3-compatible.
- Integrates with various third-party backup, recovery, and data management software.
Manual page author
Emily Carter
User documentation editor