Home Appliances / Carpet Cleaners
User Guide for Bissell Pet Stain Eraser 2164A Series
Quick guide for the Bissell Pet Stain Eraser 2164A Series. Learn how to charge, fill, clean, and maintain your cordless handheld deep cleaner.
Quick answers from the manual
Quick answer
- The Bissell Pet Stain Eraser 2164A is a cordless handheld deep cleaner. Charge for 8 hours before first use. Use only genuine BISSELL formulas and avoid lemon/pine oil-based cleaners. p. 1, 3
Key actions
- Charging the battery p. 3
- Filling the Clean Water Tank p. 4
- Emptying the Dirty Water Tank p. 6
First start
- Charge the unit for 8 hours before first use. p. 3
Show 4 more answers Show less
Problems and fixes
Reduced suction
Empty Dirty Water Tank, check drain plug, ensure tank is installed, or reinstall nozzle.
p. 8Maintenance and reset
- Clean the nozzle and brush regularly to maintain suction and performance. p. 6, 7
Technical specifications
| Parameter | Value | Meaning | Pages |
|---|---|---|---|
| Charging time | 8 hours | Time required for full charge. | p. 3 |
| Run time | Up to 30 min | Maximum operating time. | p. 3 |
Where to find it in the PDF
- Charging p. 3
- Cleaning p. 5
- Maintenance p. 6, 7
Table of contents
Manual images
Click an image to enlargeQuick guide from the manual
The Bissell Pet Stain Eraser 2164A is a cordless handheld deep cleaner designed for spot cleaning carpets and upholstery. Before first use, charge the unit for 8 hours. Always use genuine BISSELL cleaning formulas; avoid formulas containing lemon or pine oil, as they may damage the unit.
Product Overview
The unit consists of a Clean Water Tank, Removable Nozzle, Scrubbing Brush, Dirty Water Tank, and a Battery Charging Port. Select models include a Window Cleaning Tool.
Charging the Battery
- Ensure the unit is OFF before charging.
- Plug the charger into a wall outlet and connect it to the charging port on the handle.
- A full charge takes 8 hours and provides up to 30 minutes of run time.
- Keep the unit in a temperature range of 40-104°F (4-40°C) when charging or storing.
Filling the Clean Water Tank
- Pull the Clean Water Tank away from the unit at an angle.
- Twist and remove the tank cap.
- Add formula to the indicated fill line.
- If desired, add 1/2 ounce of BISSELL BOOST Formula.
- Replace the cap and return the tank to the unit until it clicks.
Spot Cleaning Carpet & Upholstery
- Check the manufacturer's tag on the upholstery. Only proceed if it is coded with "W" or "WS".
- Turn the unit ON.
- Hold the unit above the soiled surface and press the Spray Trigger to wet the area.
- For stubborn spots, use the brush to gently scrub while spraying.
- Tilt the unit upward and press the nozzle down firmly on the surface to extract the liquid.
Window Cleaning
- Remove the Scrubbing Brush and attach the Window Cleaning Tool to the clear nozzle.
- Fill the Clean Water Tank with window cleaner (not included).
- Spray the window, then use the squeegee and sponge to clean.
Maintenance and Care
- Empty Dirty Water Tank: Remove the tank, pull the tab at the end, empty, and rinse.
- Clean the Nozzle: Remove the nozzle by pulling the tab, rinse with water, and snap back into place.
- Clean the Brush: Remove the brush, rinse with water, and snap back into place.
Manufacturer information
Bissell Inc.
Practical help
Common problems
Reduced suction or no suction
Check if the Dirty Water Tank is full, the drain plug is loose, the tank is not properly installed, or the nozzle is improperly installed.
Reduced spray or no spray
Check if the Clean Water Tank is empty, the pump is not primed (rock the unit while spraying), the spray tip is clogged, or the tank is not fully seated.
Unit is leaking
Ensure the Clean Water Tank is fully seated, the Dirty Water Tank plug is sealed, the unit is held upright, and the tank cap is properly threaded.
Before use
- Charge the unit for 8 hours before first use.
- Ensure the unit is OFF before charging.
- Check the manufacturer's tag on upholstery for 'W' or 'WS' code.
- Ensure the Dirty Water Tank is empty before storing.
- Verify you are using the correct charger (Model SSA-100060US).
Show more Show less
Specs in practice
- Charging time
- 8 hours for a full charge.
- Temperature range
- 40-104°F (4-40°C) for charging, storing, and use.
Images and diagrams
- The charging port is located on the handle near the base of the unit.
- The tank release latch is located on the top of the tank.
Model compatibility
- Use only genuine BISSELL cleaning formulas.
- Do not use formulas containing lemon or pine oil.
- Do not use solvent-based soil removers.
Manual page author
Michael Turner
Technical manual editor