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Warranty and Service Supplement for Craftsman Lawn Mower

This warranty and service supplement provides essential coverage details, service contact information, and maintenance exclusions for various Craftsman lawn mower models. Learn about your 2-year limited warranty, how to obtain service, and...

Table of contents

Important Information

This document serves as a warranty and service supplement for various Craftsman lawn mower models. It is not a complete operator's manual. Users must refer to the specific Craftsman Instruction Manual, Engine Operator's Manual, and Battery/Battery Charger Manual for full operational details and safety instructions.

Warranty Coverage

  • Duration: Two (2) years from the original date of purchase or delivery, whichever is later.
  • Scope: Covers manufacturing defects in workmanship or materials for residential, non-commercial use.
  • Requirement: A copy of your original sales receipt is required for all warranty service.

Exclusions

The limited warranty does not cover the following:

  • Damage due to lack of maintenance or improper maintenance.
  • Normal wear and tear (including blades, tires, belts, filters, fuses, hoses, grass bags, and other consumable items).
  • Use inconsistent with the operator's manual or intended use, including abuse or neglect.
  • Alterations or modifications to the original design.
  • Emission control systems (refer to the separate Federal Emission Control Warranty Statement in the operator's manual).
  • Battery and battery charger (refer to the separate battery/battery charger instruction manual).
  • Paint repairs or wheel rim defects after three (3) months.

How to Obtain Service

To locate an authorized warranty service provider, visit www.Craftsman.com/warranty or call 1-888-331-4569. Repairs must be performed by an authorized warranty service provider to qualify for coverage.

Product Identification

This document applies to multiple models, including but not limited to: CM11A-02T8793, CMX11A-A2C2093, CMX11A-B2C2093, CMXGMAM1125499, CMXGMAM201102, CMX12A-A2C2093, CMX12AVB2C2093, and CMX12ABO2C2093. Please record your specific model number, serial number, and date of purchase for your records.

Manufacturer information

CRAFTSMAN

Brand profile

Practical help

Common problems

Warranty claim denied

Ensure the mower was used for residential purposes and not commercial use, and that the damage is not due to normal wear and tear or improper maintenance.

Need to find a service provider

Visit www.Craftsman.com/warranty or call 1-888-331-4569 to locate an authorized service center.

Warranty voided

Do not alter safety features, use non-OEM parts, or modify the product in an unapproved manner.

Before use

  • Record the model number, serial number, and date of purchase.
  • Read the Craftsman Operator's Manual.
  • Read the Engine Operator's Manual.
  • Read the Battery/Battery Charger Manual (if applicable).
  • Keep your original sales receipt for warranty service.

Model compatibility

  • Warranty applies to residential, non-commercial use only.
  • Warranty does not cover emission control systems (refer to separate manual).
  • Warranty does not cover battery/battery charger (refer to separate manual).

Manual page author

David Miller

Documentation analyst

Organizes user manual content into clear summaries, with attention to model details, product context, and everyday usability.