User Manual for Faber e-MatriX heat and e-BoX Electric Fires

Quick guide from the manual

This manual covers the operation and maintenance of Faber e-MatriX heat and e-BoX electric fires. Key operations include using the remote control to manage flame effects, heating output, and scheduling. Ensure the appliance is installed by a qualified professional and that the water supply is connected correctly before first use.

Safety instructions

Important: This appliance must be earthed. Do not use extension leads or multi-plug adaptors. Keep combustible materials like drapes away from the heater. Do not cover the appliance or use it to dry laundry. The water sump contains a biocidal product (Silver Biocide); do not drink this water. If the appliance is not used for more than 2 weeks, empty the water sump.

First time setup

Before operating the fire for the first time:

• Check the unit for transport damage.
• Ensure all ball valves are open and the water supply is turned on.
• Ensure the mains switch is in the ON (I) position.
• Install 2x AA 1.5V alkaline batteries in the remote control.
• The remote control is pre-paired with the receiver. If pairing is lost, follow the pairing procedure in the manual using the control box or engine buttons.

Remote control and operation

The remote control manages all functions. If the screen turns off, press and hold the confirm button for 1 second to reactivate. The fire starts with the minimum flame setting.

• Switching ON/OFF: Use the power button on the remote or the control box.
• Flame Setting: Adjust flame height (F1-F6) via the menu. Note that higher flames may cause condensation on the glass.
• Crackling Sound: Adjust volume (OFF-06) via the sound icon menu.
• Heat Output: Select between LO (1150-1350W), HI (2050-2250W), or FAN (fan only) modes.

Settings and advanced functions

Access the menu to configure:

• Date and Time: Essential for timer functions.
• Timer Mode: Four heating programs (P1-P4) can be customized for each day of the week.
• Frost Protection: Maintains a room temperature of 7°C.
• Temperature Units: Toggle between Celsius and Fahrenheit.

Maintenance

The device should be cleaned and checked by a qualified specialist to ensure safe use. The outside of the fire can be cleaned with a clean, damp cloth. Clean the glass using glass cleaner; do not use aggressive or abrasive agents.

Troubleshooting

If the fire does not operate, check the following:

• Flame won't start: Check power supply, water level, and transducer connections.
• Fault Code 51: Low water level or absorption valve activated. Check water connections.
• Fault Code 56: Water filling time too long. Check the mesh filter for debris.
• Fault Code 57: Water leak detected.
• Fault Code 58: Water level too high.