Furniture / Bathroom Furniture
IKEA GODMORGON Bathroom System Guarantee and Care Guide
A comprehensive guide to the 10-year guarantee for the IKEA GODMORGON bathroom system, including coverage details, care instructions for furniture and wash-basins, and important installation requirements.
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This document outlines the 10-year guarantee provided by IKEA Hong Kong for the GODMORGON bathroom system. It covers structural manufacturing defects in materials for furniture, legs, wash-basins, interior fittings, and water traps. To claim the guarantee, you must retain your original sales invoice or online order invoice.
Guarantee coverage
The 10-year guarantee is valid from the date of the first purchase and applies to domestic use only. It covers:
- GODMORGON furniture
- GODMORGON legs
- Wash-basins, interior fittings, and water traps
What is not covered
The guarantee does not cover:
- Dismantlement, assembly, and installation services.
- TOLKEN countertops and specific storage accessories (boxes with lids, compartments, etc.).
- Products stored, assembled, or installed incorrectly.
- Products used inappropriately, abused, misused, or altered.
- Normal wear and tear, cuts, scratches, or damage caused by impacts or accidents.
- Damages caused by external factors like sun exposure or dampness.
- Bargain items or products without valid proof of purchase.
How to make a claim
If you believe your product has a structural manufacturing defect, contact IKEA Hong Kong. They will examine the product and consult with the manufacturer to determine if the defect is covered. IKEA reserves the right to decide whether to repair or replace the product. If the original model is unavailable, a similar model of equal value may be provided.
Care instructions
Furniture: Use a soft cloth dampened with water or a non-abrasive detergent. Wipe dry with a clean cloth. Avoid excessive water contact and high humidity. Ensure the bathroom is well-ventilated and avoid placing furniture too close to the bathtub or shower.
Wash-basins: Use a cloth dampened with water or a non-abrasive detergent for daily cleaning.
Crushed marble: To maintain the finish, avoid contact with acids, ammonia, strong detergents, hair dye, or chlorine. Do not use scouring powder, steel wool, or sharp tools.
Ceramic wash-basins: Avoid contact with strong acids (e.g., hydrochloric or sulphuric acid) and strong alkalis (e.g., caustic soda).
Installation requirements
Furniture must be fixed to the wall. Ensure your bathroom walls can support the weight of the furniture to prevent injury or damage. If you are unsure about the installation, contact a professional. Screws for wall mounting are not included as wall materials vary; consult a local specialized dealer for the correct hardware.
Contact information
For enquiries, please call the IKEA customer support centre hotline at 3125 0888.
Manufacturer information
IKEA
Practical help
Common problems
Structural defect in furniture or wash-basin
Contact IKEA Hong Kong with your original sales invoice or online order invoice to initiate a claim.
Surface damage on wash-basin
Avoid using abrasive cleaners, scouring powder, steel wool, or sharp tools. Ensure no contact with harsh chemicals like strong acids or ammonia.
Before use
- Keep the original sales invoice or online order invoice in a safe place.
- Ensure the bathroom is properly ventilated.
- Verify that the bathroom walls can support the weight of the furniture.
- Purchase appropriate screws for your specific wall material (not included).
- Avoid placing furniture directly next to the bathtub or shower.
Specs in practice
- 10-year guarantee
- Covers structural manufacturing defects in materials for furniture, legs, wash-basins, interior fittings, and water traps.
Model compatibility
- Not applicable to TOLKEN countertops.
- Not applicable to storage boxes, compartments, or lids.
- For domestic use only.
Manual page author
Emily Carter
User documentation editor
Prepares concise manual descriptions and highlights the most useful setup, operation, and maintenance information for readers.