Protectyourbubble.com Mobile Phone Insurance Policy

Quick guide to your insurance policy

This document outlines the terms and conditions for the Protectyourbubble.com mobile phone insurance policy. It covers accidental damage, breakdown, and theft for a single mobile phone. To ensure your claim is successful, always follow manufacturer instructions, keep your phone secure, and report any theft to the police and your network provider immediately.

Eligibility requirements

You are eligible for this cover if you meet the following criteria:

• The mobile phone was purchased new or as Amazon Renewed.
• You are a UK resident (excluding Channel Islands and Isle of Man).
• You are aged 18 years or older.
• The policy was purchased within 30 days of buying the mobile phone from Amazon.

What is covered

The policy provides coverage for a single, eligible mobile phone anywhere in the world for:

• Damage: Accidental damage to the device.
• Breakdown: Mechanical or electrical failure.
• Theft: If the phone is stolen.
• Unauthorised network charges: Up to £100 for charges incurred up to 24 hours after you discover the theft.

What is not covered

Claims may be rejected if you do not take reasonable care of your device. Exclusions include:

• Loss: The policy does not cover lost phones.
• Cosmetic damage: Scratches or dents that do not affect functionality.
• Accessories: Items not included with the phone at purchase.
• Contents: Photos, contacts, or financial losses from stored information.
• Unauthorized repairs: Repairs performed before assessment or by non-authorized parties.
• Modifications: Any changes to the phone's original specifications.
• Malicious software: Breakdown due to viruses or software faults.

How to make a claim

1. Report the incident: Contact the police regarding theft and your mobile network provider to prevent unauthorized usage.
2. Contact us: Email [email protected] or call 0303 313 00 02 (Monday to Friday, 9am to 6pm).
3. Provide details: You will need your IMEI number and proof of ownership (Amazon purchase history).
4. Assessment: For damaged or faulty phones, the insurer will arrange for examination, repair, or replacement.

Cancellation and duration

The policy starts on the date shown on your Schedule of Insurance. You can cancel at any time. If you cancel within 28 days of purchase or receiving documentation (and have not made a claim), you will receive a full refund. After this period, the most recent monthly premium will be refunded. Failure to pay monthly premiums will result in policy cancellation.