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Terms of Use for Bosch PRO WORK
A comprehensive guide to the Terms of Use for the Bosch PRO WORK platform, covering account registration, service availability, ordering products, prohibited activities, and data protection policies.
Table of contents
Quick Guide to PRO WORK Terms
This document outlines the legal agreement between the Customer and Bosch Thermotechnik GmbH regarding the use of the PRO WORK platform. It covers the rights, responsibilities, and operational guidelines for users of the service.
Account Registration and Management
- Registration: Requires an authentication service (e.g., Bosch ID, SingleKey ID, Apple ID, Google account).
- Verification: The Provider may verify identity via email links or SMS codes. Accounts remain blocked until verification is complete.
- Security: Customers are responsible for maintaining the security of their login credentials and are liable for all activities performed under their account.
- Multiple Users: Customers may be entitled to create multiple users under one account, provided they comply with these terms.
Service Usage and Availability
- Access: Services are accessible via a web browser or the PRO WORK App (available on Android and iOS).
- Updates: Updates to systems within PRO WORK must be performed by qualified installers. Improper installation may result in system damage or safety risks.
- Hardware: Some services require specific compatible hardware paired with the App and account.
Ordering Products
- Process: Products (e.g., Smart Service Key) can be ordered via the App or Website.
- Contract: The contract for a product is formed upon the Provider's acceptance of the order.
- Trial Subscriptions: Products may be offered on a trial basis. If not cancelled, these automatically convert to paid subscriptions.
Prohibited Activities
The following actions are strictly prohibited:
- Reverse engineering, decompiling, or disassembling software.
- Transferring content containing viruses, malware, or harmful code.
- Collecting contact details of other customers.
- Using unauthorized software or scripts to interact with the platform.
- Commercial exploitation of the services without permission.
Termination and Suspension
- Suspension: The Provider may suspend access if there is a security risk, fraudulent activity, or payment default exceeding 30 days.
- Termination: The agreement is for an indefinite period. Either party may terminate the agreement, subject to specific notice periods and conditions regarding active product subscriptions.
- Data Export: Customers are responsible for exporting and saving their data before the termination of the agreement.
Data Protection and Confidentiality
- Data Usage: The Provider collects data generated in the Customer's products to provide the PRO WORK service.
- Confidentiality: Both parties agree to protect confidential information for a period of 5 years after the termination of the agreement.
Manufacturer information
Bosch
Practical help
Common problems
Account remains blocked after registration
Ensure you have completed the identity verification process (e.g., clicking the activation link in your email or entering the SMS code).
Unable to perform system updates
Updates must be performed by qualified installers. Ensure you have the necessary professional training or certification.
Hardware not pairing with the App
Verify that the hardware is compatible with the PRO WORK service and that it is correctly paired with your customer account.
Suspension of account access
Check if there is a payment default (over 30 days) or if your usage has triggered a security risk flag. Resolve the underlying issue to have the suspension revoked.
Before use
- Register for a customer account using a supported authentication service.
- Ensure you have a compatible web browser or mobile device (Android/iOS) for the App.
- Keep your login credentials secure and do not share them with third parties.
- If you are a business, ensure the person registering is authorized to represent the legal entity.
- Review the service description for technical requirements specific to your hardware.
Specs in practice
- PRO WORK Content
- All rights to the services and content provided by Bosch are owned exclusively by the Provider.
- Customer Content
- Data uploaded or created by the customer; the customer remains the owner but grants the Provider a right of use.
- Trial Subscription
- A free-of-charge period for products that automatically converts to a paid subscription if not cancelled in time.
Model compatibility
- The PRO WORK App is available for Android and iOS devices.
- Services can be accessed via a web browser or compatible hardware.
- Some services require specific hardware to be paired with the account.
Manual page author
Michael Turner
Technical manual editor
Reviews PDF manuals for structure, safety notes, and practical product details so readers can find the right information quickly.