GoodWe Inverter System Limited Warranty Guide

Important Warranty Information

This document outlines the limited warranty terms for GoodWe inverter systems. The warranty covers hardware material costs required to restore device functionality. It is essential to keep records of installation dates, serial numbers, and proof of purchase to facilitate any potential claims.

Warranty Periods

Warranty duration depends on the product type and series:

• On-grid Inverters: 5-year limited warranty (includes NS, SS, XS, DNS, DT, SDT, MS, SMT, MT, HT, UT, GT, and hybrid series like ES, ET, EH, BH, BP, etc.).
• Off-grid Inverters: 2-year limited warranty for the EO series.
• RSD 2.0 Receiver: 25-year limited warranty.
• RSD 2.0 Transmitter-PLC: 10-year limited warranty.
• Accessory Products: 2-year limited warranty (includes WiFi/LAN modules, meters, and communication kits).
• Other Accessories: 5-year limited warranty for specific items like ABD, MPD, ATD, STS.

The warranty period starts from the earlier of the first installation date or 6 months after the production date.

How to Make a Warranty Claim

If you encounter a fault, follow these steps to initiate a claim:

1. Contact Support: Reach out to your local distributor or the installer who set up the system. They are the default service channel.
2. Escalation: If you cannot obtain service from the installer, create a service ticket via the GoodWe support portal at https://goodwetechnology.zendesk.com/hc/en-gb.
3. Required Information: Have the following ready: claimant contact details, product model and serial number, installation date, failure date, PV panel details, battery model (if applicable), and a description of the error message on the LCD screen.
4. RMA Report: If a replacement is required, you must submit an RMA report following the GoodWe template within one month of the solution being determined.

What is Covered and Not Covered

Covered: Hardware material costs to fix the device. In some cases, GoodWe may cover outbound/inbound transportation costs or offer a rebate for on-site service labor, subject to prior authorization.

Not Covered:

• Compensation for direct/indirect damages or loss of electrical power generation.
• Ancillary components like cables, breakers, fuses, and wires.
• Costs exceeding the purchase value of the product.

Warranty Exceptions

The warranty does not apply in the following circumstances:

• Normal wear and tear (including batteries).
• Faults caused by faulty installation, unauthorized maintenance, or modifications.
• Damage due to force majeure (storm, flooding, lightning, etc.) or misuse/neglect.
• Products installed in harsh environmental conditions (e.g., sea coasts) without prior written approval.
• Incompatibility issues with battery packs not listed in the 'APPROVED BATTERY OPTIONS STATEMENT'.
• Failure to report the product defect within one month of appearance.

Warranty Extension Options

GoodWe offers extended warranty options (e.g., 'To 7', 'To 10', 'To 5+*5', etc.) for inverters purchased through authorized channels. These extensions can be purchased within specific timeframes (usually 12 to 30 months from production/installation, depending on the inverter type). Contact GoodWe or visit their website for the current price list and purchase channels.