Power / Energy Storage Systems
Deye SUN Series Inverter 10-Year Limited Warranty
A comprehensive guide to the 10-year limited warranty for Deye SUN Series inverters in Australia and New Zealand, including coverage details, claim procedures, and exclusions.
Table of contents
Warranty Overview and Coverage
The Deye SUN Series inverter 10-year limited warranty applies to specific hybrid, string, and all-in-one inverters installed in Australia and New Zealand. The warranty period is 10 years from the date of original purchase, provided the product is used in compliance with the Deye user manual.
Warranty Terms
- First 5 years: Covers all parts and labor charges for repair or replacement of defective products.
- Second 5 years: Covers parts only. This excludes labor charges, LCD screens, fan components, shipments, and on-site labor costs.
Note: If a warranty period was specified on the sales order, that period takes precedence.
What is Covered
The warranty covers products that are inoperable due to defects in material and workmanship, as established by Deye inspection. Deye reserves the right to use new or reconditioned parts for repairs or replacements. If a product is repaired or replaced, the warranty continues for the remainder of the original warranty period or 90 days from the date of return shipment, whichever is later.
Exclusions
Warranty service is excluded for damages caused by:
- Breaking the product seal or opening the casing without permission.
- Transport damage.
- Incorrect installation or commissioning (e.g., loose or incorrect DC/AC wiring).
- Failure to observe the user manual, installation guide, or maintenance regulations.
- Unauthorized modifications, changes, or attempted repairs.
- Incorrect use or inappropriate operation.
- Insufficient ventilation.
- Failure to observe applicable safety regulations.
- Force majeure (e.g., lightning, overvoltage, storm, fire).
How to Make a Claim
To obtain service, the warranty holder must contact the seller and provide the following information:
- Contact information (name, company, phone, email, shipment address).
- Invoice for the procurement of the product.
- Product model and serial number.
- Initial installation date and failure date (claims must be made within one month of failure).
- System configuration details (panels per string, grid voltage/frequency rating).
- Fault description (error messages, pictures, or other relevant information).
- Log data recorded by the product to indicate performance.
Installation Requirements
Deye inverters must be installed on an immovable hard wall to be eligible for warranty coverage.
Contact Information
For warranty claims and support, you may contact Deye or the local importer:
Manufacturer: NINGBO DEYE INVERTER TECHNOLOGY CO., LTD.Website: www.deyeinverter.comEmail: [email protected]: No.26 South YongJiang Road, Daqi, Beilun, NingBo, China.
Importer (Australia): BEING ENERGY WISE PTY LTDAddress: B/107 Asquith Street Silverwater, NSW 2128, AustraliaTel: 1300459118Email: [email protected]: https://solarwyse.com.au
Official resources from the manual
Manufacturer information
Ningbo Deye Inverter Technology Co., Ltd.
Practical help
Common problems
Warranty claim rejected
Ensure all required information is provided, including serial number, invoice, fault description, and log data. Claims must be made within one month of the failure date.
Inverter damage due to installation
Ensure the inverter is installed on an immovable hard wall and that all DC/AC wiring is secure and correct to avoid voiding the warranty.
Before use
- Keep the original purchasing invoice or receipt.
- Record the serial number (S/N) of the unit.
- Ensure the installation site is in Australia or New Zealand.
- Verify the inverter is mounted on an immovable hard wall.
- Review the user manual for correct installation and commissioning procedures.
Specs in practice
- First 5-year warranty
- Covers all parts and labor charges for repairs or replacements.
- Second 5-year warranty
- Covers parts only; excludes labor, LCD, and fan components.
- Warranty Period
- 10 years from the date of original purchase, and no more than 10 years and 6 months from the date of delivery from the factory.
Model compatibility
- Valid only for installations in Australia and New Zealand.
- Applies to inverters with serial numbers starting from 2311XXXXXX and later.
- Warranty effective date starts from 01/11/2023.
Manual page author
Emily Carter
User documentation editor
Prepares concise manual descriptions and highlights the most useful setup, operation, and maintenance information for readers.