User Manual for OWC 11-Port Thunderbolt 4 Dock

Quick Start Guide

To set up your OWC 11-Port Thunderbolt 4 Dock, follow these steps:

1. Connect the included power adapter and cable to the dock and a power outlet.
2. Connect the dock to a Thunderbolt 3 or USB 4 port on your Mac, or a Thunderbolt 4 port on your PC using the provided Thunderbolt 4 cable.
3. Connect your peripherals to the appropriate ports on the dock.

System Requirements: macOS 11.1 or later, or Windows 10 or later. Requires a host computer with a Thunderbolt 4 port for full functionality.

Device Layout

Front/Top View: Includes an SD Media slot (UHS-II supported), USB 2.0 port, 3.5mm combo audio port, Thunderbolt host port (up to 96W Power Delivery), ClingOn anchor point, and an LED indicator. The LED glows white for power/sleep and blue for active data connection. You can adjust LED brightness using the internal button with a paperclip.

Side/Rear View: Features Kensington Security and Nano slots on the side. The rear panel contains the DC IN power port, three Thunderbolt 4 ports, a Gigabit Ethernet port, and three USB 3.2 Type-A ports (up to 10Gb/s).

Software and Firmware

Innergize Software: Used for OWC Atlas media cards to manage health, sanitize data, and perform field firmware upgrades. Download the application for Mac or PC from the OWC website.

Firmware Updates: A firmware update may be required for the dock to work properly with OWC Innergize. Follow the specific instructions for Windows or Mac provided in the support documentation.

Dock Ejector: A utility to safely eject all connected drives with a single click. Download the installer at go.owc.com/dockejector.

Usage Notes and Display Support

Display Capabilities: The dock supports up to two 4K displays at 60Hz or one 8K display at 60Hz, depending on host hardware and driver support. Note that some Mac hosts (specifically Apple M1/M2/M3) may only support a single display over Thunderbolt.

Daisy-Chaining: You can chain up to five additional Thunderbolt devices to the dock.

Performance: USB Type-A ports, audio, SD slot, and Ethernet share bandwidth. For maximum performance, avoid connecting high-bandwidth devices to all ports simultaneously.

Troubleshooting

If the dock is not recognized:

• Verify the power cable is connected and the power strip is on.
• Ensure the Thunderbolt 4 cable is securely plugged into both the computer and the dock.
• Try a different Thunderbolt 4 cable or a different port on the computer.
• Mac: Check System Information > Thunderbolt to see if the dock is listed.
• PC: Check Device Manager > Thunderbolt Controller.

Safety Precautions

To prevent damage or injury, do not expose the device to temperatures outside the operating range (5°C to 35°C / 41°F to 95°F). Keep ventilation openings clear, avoid moisture, and do not insert metallic objects into the device. Always eject volumes properly before disconnecting the dock.