Limited Warranty and Dispute Resolution Agreement for Segway Gokart Pro BUMBLEBEE and OPTIMUS PRIME Limited Editions

Quick guide from the manual

This document outlines the Limited Warranty and Dispute Resolution Agreement for the Segway Gokart Pro BUMBLEBEE and OPTIMUS PRIME Limited Editions. It is essential to read this document before using the product to understand your legal rights, safety warnings, and the warranty service process.

Limited Warranty Period

The warranty covers defects in material or workmanship under normal use. The warranty period commences on the date of original purchase from an authorized Segway Dealer.

• 1 year: Controller, Throttle & Brake, Parking Brake, Frame, Lightboard, Steering assembly, Steering pull rod, Steering knuckle, Lifting lug lock, Support rod component, Front wheel, Frame spring line, Sheet metal parts, Adapter cable, Vehicle body assembly, Hub wheel motor, Middle cabin assembly, Semi-finished rotating shaft, Rotating shaft compression piece, Linear Hall Plate, Rubber cup switch, Ninebot engine speaker.
• 180 days: Battery, Battery Charger.
• 90 days: Front wing, Front lip, L & R fairing, Side skirt, Seat, L & R cushions, L & R soft fixed seat, Parking brake grip, Velcro, Battery cover, Front cabin, Quick release, Pedal cover, Steering wheel, Tail cable box, Adapter pad, Plug, Pull spring, Seat belt, Spoiler, Spoiler fixed seat, Spoiler support rod, Taillight, Front Wheel, Tire, Wheel decorate cover, Fender and reinforcement block, Front & rear decorate strip, Knee control and foam knee pad, Foot pedal support and foot pad.

Limited Warranty Service Process

If you believe your product is defective, immediately stop using it and store it properly. Continued use may cause severe injury or death. Contact Segway at 888-523-5583 or [email protected] for assistance. To initiate a warranty claim, you must provide proof of purchase, the serial number, and a description of the defect. Upon verification, you will receive a Return Material Authorization (RMA) number. You are responsible for shipping costs and risk of loss during transit to Segway.

Limited Warranty Eligibility

To be eligible for warranty service, the following conditions must be met:

• The service request must be made within the applicable warranty period.
• The product must be purchased from a Segway Dealer.
• You must provide the original purchase receipt.
• The serial number must be legible, untampered, and unmodified.
• All tamper-resistant seals must be intact and unmodified.

Limited Warranty Exclusions

The warranty does not cover damage caused by abuse, misuse, negligence, commercial use, improper storage/maintenance, unauthorized modifications, cosmetic damage, use with third-party accessories, or normal wear and tear.

Claims and Dispute Resolution

This agreement includes a binding arbitration clause. Disputes must be submitted to binding arbitration conducted by the American Arbitration Association (AAA). You waive the right to participate in class actions. You may opt out of this dispute resolution procedure by sending a written notice to Segway within 30 days of the original purchase.