Troubleshooting Guide for Bissell 1940A PowerFresh Steam Mop

Troubleshooting and Usage Guide

This guide provides essential troubleshooting steps for the Bissell 1940A PowerFresh Steam Mop to help resolve common issues such as leaking or power failure.

Resolving Leaking Issues

If your steam mop is leaking, follow these steps to identify and fix the problem:

• Turn off and unplug the machine.
• Remove and fill the water tank: Use only water. Do not use vinegar or other cleaning solutions, as they can damage the tank.
• Inspect the cap and insert: Check for cracks or damage. If damaged, a new cap must be ordered.
• Check the rubber gasket: Confirm the rubber gasket at the tip of the cap is still attached to the machine.
• Check the x-valve: Push up on the valve over a sink to ensure water releases from the tank. If the valve is damaged, the cap assembly will need to be replaced.
• Reinstall the tank: Replace the water tank and push down securely to ensure there are no gaps.

Resolving Power Issues

If your steam mop has no power, perform the following checks:

• Check the power cord: Inspect the cord for any visible damage. If damaged, contact support.
• Check the outlet: Ensure the machine is plugged into a functioning outlet. Try using an alternate outlet if necessary.
• Check the indicator light: When plugged in, the Steam Level light should flash blue for 40 seconds before stopping. If there is no light, verify the power connection.

Steam Level Settings

Once the blue light is solid, you can adjust the steam intensity by pressing the Steam Level button:

• Low setting: Press the button once.
• Medium setting: Press the button twice.
• High setting: Press the button three times.