User Manual for Vertiv SC 920 Series Secure KVM Switch

Quick Guide

The Vertiv SC 920 series is a secure 2-port dual-head KVM switch designed for high-security environments. It features an always-on active anti-tampering system. Important: Do not attempt to open the product enclosure, as this will trigger the anti-tamper mechanism, rendering the unit inoperable and voiding the warranty.

Package Contents

• Vertiv Secure Product
• DC Power Supply
• User Guidance Documentation

Installation

Follow these steps to set up your KVM switch:

• Connecting Devices: Connect your displays, keyboard, and mouse to the console ports on the rear panel.
• Connecting Computers: Connect each computer to the corresponding interface ports using USB and video cables.
• Power Up: Connect the DC power supply to the KVM. Power up your displays and computers, then power up the KVM switch.

Note: Ensure all devices are connected before powering on the unit. Use only standard USB keyboards and mice; wireless peripherals and microphones are not supported for security reasons.

Operation

The KVM switch defaults to channel #1 upon power-up. Use the front panel push-buttons to switch between connected computers. The active channel is indicated by the illuminated push-button. Keyboard status (CAPS, NUM, SCROLL Lock) is displayed via dedicated LEDs on the front panel.

Troubleshooting

• All LEDs flashing: Indicates a potential tamper event. Remove the unit from service immediately.
• No video: Check cable connections at both ends. Ensure the display is powered and the correct input is selected. Verify that the computer resolution matches the display capabilities.
• Keyboard/Mouse not working: Ensure you are using standard USB devices. Do not use wireless devices or USB hubs. Check that cables are not crossed between channels.

Security Features

The product includes advanced isolation between computers and shared peripherals, unidirectional data flow (USB, audio, and video), and an active anti-tampering system. Holographic tamper-evident labels are applied to the enclosure; if these are missing or disrupted, do not use the product.

Technical Specifications

• Power Requirements: 12V DC / 1.5A maximum
• Resolution Support: Up to 4K-2K Ultra HD (3840 x 2160 pixels)
• Operating Temperature: 32°F to 104°F (0°C to 40°C)
• Storage Temperature: -4°F to 140°F (-20°C to 60°C)
• Humidity: 0-80% RH, non-condensing